Policy of Devolution

PROXSTARR Development Policy

At PROXSTARR , our satisfaction is our priority! Se, by algum motive, specify to devolve a product, our devolution policy is simple and not complicated.

📅 Prayer for Devolution

Please wait 30 days from the date of receipt to request a transfer.

🛍️Conditions for Devolution

To resolve these problems, the product must comply with the following conditions:

  • Estar em perfeito estado , sem sinais de uso.
  • It is included in the original packaging , with all accessories and manuals.
  • Show your comprovante .

💰How does it work or re-embolso?

As we receive our product and confirm our current conditions, we process or re-embolso the same method of payment used. It may take approximately 5 to 10 days to re-embolso, depending on the card or bank operator.
If you prefer, you can issue credit on the loan for your nearest purchase.

🚀 How to Request a Devolução?

  1. Send an e-mail to proxstarr.lokki@gmail.com with the "Solicitation of Devolução" service.
  2. No e-mail address, please inform me by name, contact number and motive for the transfer.
  3. Our team will respond within 24 hours as instructed.

📦 What does it take to happen?

  • Product as defective or erroneous : We accept 100% freight.
  • Other cases (desistência or troca) : O freight devolução fica por conta do cliente.

💙 Our Commitment

Please note that our experience with PROXSTARR has always been positive. If you have any questions or specify your support, please contact us. This is what we do to guarantee that your experience is as good as possible!